Beneficiary Education Resources
You have access to learning resources. These resources will help you understand your health options and assist you with viewing your health records. Each resource provides information about your role and the options available to you.
If you have any questions about content covered in the following education resources, use the Chat With Us feature.
- Select Chat With Us.
- The chat panel will display. Follow the prompts.
- TRICARE Assistant will first authenticate you.
- Once authenticated, the Assistant will assist you further. Depending on your inquiry, the Assistant may direct you to self-service steps.
Monday through Friday, 6am MST until 4pm MST – you may call a customer service agent using the link provided at the bottom of the chat panel.
Using the RADS Tool
This Quick Reference Guide helps you use the Referral/Authorization Decision Support (RADS) tool. This tool verifies if you need referrals or authorizations for your care.
Book an Appointment
This video helps you book an appointment using the TRICARE West Region provider directory. The process may vary based on your plan.
(Run time: 4 mins, 18 secs)
Making Payments
This video and Quick Reference Guide show you how to make payments with easy steps.
(Run time: 5 mins, 8 secs)
Submitting a Claim, Checking Claim Status, and Reading an Explanation of Benefits (EOB)
This video shows you how to file a claim, check claim status, and read an Explanation of Benefits.
(Run time: 4 mins, 24 secs)